Use cases
Use cases by team
In teams where requests and deadlines fly around in chat, Matin helps managers not miss things.
All examples use fictional companies and people; briefs and answers are illustrations.
Keep quote deadlines and discount calls on track
The team
A 45-person wholesaler of commercial kitchen equipment. The sales director tracks quotes from a five-person team, a discount negotiation against a competitor, and a move to a new CRM. Discount talks happen in a private channel.
Questions it can answer
- Where are we with Company A?The quote went out on 9/17. The deal is now a competitive bid, with the proposal due 10/2 at 17:00. Sato wrote that the outline is coming right after the holidays.
- How much discount did we allow Hotel B?Up to 10%, bundled with a three-year maintenance contract. The source is in the private #discounts channel, so the bot shows it only to managers in that channel.
What the brief catches
Don't lose sight of external blockers and the release date
The team
A 35-person company building reservation software for restaurants. The engineering manager is shipping online deposits with a payment partner, aiming at a late-night release on 9/29.
Questions it can answer
- When can we test the payment screen?The code is done, but testing waits on the partner's sandbox account. Yoshida took on chasing the partner on 9/17, and no one has said the account was issued.
- How are we doing the release?The database schema changes, so instead of blue-green the team will switch over in the 9/29 late-night maintenance window.
What the brief catches
Handle a key customer's outage together with engineering
The team
A 50-person company selling cloud POS to restaurants. After a new release, receipts stop printing at a key restaurant chain. The support lead and the head of engineering each get their own brief. What sales writes about the customer in a private channel reaches only that channel's members.
Questions it can answer
- What's the status with Company A?The printer model doesn't work with the new version, so all 38 stores were rolled back to 3.8.1. There have been no calls since 9/17. The permanent fix waits on printer firmware 1.3, expected early next month.
- Who's on call over the holidays?Sakamoto and Goto. Sakamoto wrote that the on-call schedule is on the portal.
What the brief catches
Run trade-show prep with every deadline and dependency in view
The team
A 70-person company selling attendance software. The head of marketing is preparing an October trade show: booth panels, booth staff, invitation emails, and giveaways. The sales manager who supplies booth staff gets the requests that involve him in his own brief.
Questions it can answer
- When is the first panel draft due?It moved to 9/24, right after the holidays, because the screenshots from engineering haven't arrived. The booth drawings are due to the organizer on 9/25.
- Who gets the invitation email?It was narrowed to companies with 100 or more employees: 312 companies.
What the brief catches
Month-end and half-year close, in deadline order
The team
The administration department of a 60-person HVAC maintenance company. Its head is running the September month-end and half-year close, payroll, and a move to a cloud expense system in October. HR questions go to a private channel.
Questions it can answer
- Will payroll go out on time?Yes. On 9/16 Nishimura wrote that the approver change went through and the transfer is scheduled.
- List the deadlines after the holidaysFinance's part of the stocktake prep is due Thu 9/24, expense claims close 9/25, and September invoices are due 9/30.
What the brief catches
Track a quality issue and the customer's report deadline
The team
An 80-person stamping plant making auto parts. Line 2 finds holes out of position on a part, and full inspection, production on a spare die, and a corrective-action report (8D) for the customer all run at once. The production manager and the QA manager each get the items that involve them.
Questions it can answer
- Where are we with B-220?A worn punch caused it. Full inspection found 38 bad parts out of 1,200, and production continues on the spare die. Press 2 is repaired and restarts on 9/22.
- What's the fix to stop it happening again?Punches will be inspected every 30,000 shots instead of every 50,000.
What the brief catches
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